Privacy Policy

Introduction

Canopy Homes is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our property rental services in Chiang Mai's artisan communities.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. We adhere to Thai data protection standards and international best practices for privacy protection.

If you have questions about how we handle your information, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you inquire about or use our services, we collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, and mailing address
• Preference Information: Your interests in specific artisan communities, craft traditions, property requirements, and timeline
• Identity Documentation: Passport information or national ID as required for lease agreements in Thailand
• Financial Information: Payment details for service fees, though we do not store complete credit card numbers
• Communication Content: Messages, questions, and feedback you send to us through email, contact forms, or other channels

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages viewed, time spent on pages, links clicked, and navigation patterns
• Location Information: General geographic location derived from IP address
• Cookie Information: Data collected through cookies and similar technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from property owners, references you provide, or other service providers involved in facilitating your rental process.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Providing property rental guidance and artisan community introduction services
• Matching you with appropriate properties based on your preferences and requirements
• Facilitating communication between you and property owners
• Coordinating property viewings and lease arrangements
• Processing service fees and managing financial transactions

Communication

• Responding to your inquiries and providing requested information
• Sending updates about properties, services, and your rental process
• Sharing information about artisan communities and cultural events that may interest you
• Requesting feedback about our services

Service Improvement

• Understanding how visitors use our website and services
• Improving our property matching processes and cultural guidance
• Developing new services based on client needs and preferences
• Analyzing trends in property rental within artisan communities

Legal Compliance

• Complying with Thai laws and regulations regarding property rental
• Maintaining records as required by applicable legal requirements
• Protecting our legal rights and those of our clients and partners
• Preventing fraud and ensuring transaction security

How We Share Your Information

We share your personal information only in the following circumstances:

With Property Owners

We share relevant information with property owners when arranging viewings or lease agreements. This typically includes your name, contact information, and basic background details necessary for rental evaluation. We do not share more information than needed for these purposes.

With Service Providers

We work with trusted third-party service providers who assist with payment processing, website hosting, email communication, and data storage. These providers access personal information only as necessary to perform their services and are contractually obligated to maintain confidentiality.

For Legal Reasons

We may disclose information when required by Thai law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share information for purposes not described in this policy with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Active Client Information: Retained while you're using our services and for two years after your last interaction
• Financial Records: Retained for seven years in accordance with Thai accounting requirements
• Communication Records: Retained for three years to support service quality and resolve potential disputes
• Marketing Information: Retained until you request removal from our mailing list

When information is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Personal information is accessible only to authorized personnel who need it for their work
• Secure Systems: We use secure servers and regularly updated security software
• Staff Training: Our team receives training on data protection and privacy practices
• Regular Audits: We conduct periodic security reviews and updates

While we take reasonable precautions to protect your information, no security measures are completely impenetrable. We cannot guarantee absolute security of data transmitted over the internet.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections to inaccurate or incomplete data.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Object to Processing

You may object to certain types of data processing, particularly for marketing purposes.

Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings and through our cookie management tools.

Third-Party Links

Our website may contain links to third-party websites, including property listing platforms, artisan community resources, or social media. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will delete it promptly.

International Data Transfers

While our primary operations are in Thailand, some service providers we work with may process data in other countries. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email to the address associated with your account
• Posting a notice on our website homepage

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of Thailand. Any disputes arising from this policy or our data practices will be subject to the jurisdiction of Thai courts.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: